Refund & Replacement Policy

Last updated: 1 November 2026. This is the promise printed on every product page, in full.

Replacement warranty (first login)

If the account we delivered fails on your first login — you cannot sign in with the credentials provided, or the token balance is materially below the tier purchased — contact us on WhatsApp (+92 318 4002607) before changing any account settings and we will replace the account.

Refunds

• We cannot deliver: if we cannot deliver a working account for your tier, you choose a replacement tier of equal value or a full refund of what you paid.
• Order cancelled before delivery: if either side cancels before delivery, any payment made is returned in full.
• Delivered and working: once an account has been delivered and logged into successfully, the sale is complete — digital goods cannot be returned. Problems after a successful first login are handled as support first; tell us what is happening before changing settings.

What the warranty does not cover

• Accounts restricted or closed later because of how they were used after delivery.
• Lock-outs caused by changing the account email or password before contacting us about a problem.
• Token consumption: tokens you have spent are spent.
• Changes to the underlying Muse AI service made by its provider.

How to claim

Message us on WhatsApp from the number you ordered with, state your tier, and describe the failure (a screenshot of the error helps). Replacement decisions are normally made in the same conversation. See also our Terms of Service.